In this document we see one of the utilities that can help us obtain more information about incidents we have with our Citrix XenApp environment. We will see the installation, Citrix SmartAuditor Setup and Operation, which is a utility that will allow us to record the users' sessions on video, being able to notify them or not that they are being recorded, With this we can see how users work and we could detect errors (It can even serve other types of purposes such as demonstrating the correct work of an employee…) is yet another help provided by Citrix for XenApp monitoring.