We will see in a couple of documents some base configurations that normally have to be carried out after the installation of OTRS, as you well know one of the best Ticketing systems, Especially because of how customizable it is, in addition to being Open Source! The configurations that I will detail will allow us to have this system prepared to receive and manage incidents from our users, via web and via email. In these documents we will create the Queues, Customers, Agents, We will enable custom autoresponders, Signatures, Email Templates, surveys, We will set up and report, or we will customize the access portal to OTRS among other things!