July, 2017 | Blog Bujarra.com

Other – Basic Configurations 2/2

Well, I leave you here what I promised, a second delivery with base configurations that would have to be carried out in an OTRS installation, In this part, we'll look at how to set up reports and visualize your data, as well as conducting satisfaction surveys to our Customers, we'll customize the OTRS input interface and we'll see a few more things! In future documents we will delve into the ITSM part for all issues of internal processes or inventories, o Nagios integration…

Other – Basic Configurations 1/2

We will see in a couple of documents some base configurations that normally have to be carried out after the installation of OTRS, as you well know one of the best Ticketing systems, Especially because of how customizable it is, in addition to being Open Source! The configurations that I will detail will allow us to have this system prepared to receive and manage incidents from our users, via web and via email. In these documents we will create the Queues, Customers, Agents, We will enable custom autoresponders, Signatures, Email Templates, surveys, We will set up and report, or we will customize the access portal to OTRS among other things!

Nagios – Checking the Time on Windows Machines

If we want to check the time we have between a Windows machine and the time that its Active Directory has, This is your document! We will be able to check with the following script the time difference in milliseconds that we have, is super useful to check a service as critical as the Time, and that all our machines have it perfectly synchronized!

FAN – Fully Automated Nagios

I wanted to bring you a monitoring solution for all those who don't know it, It's a ready-made Linux distribution with almost everything you'll need already installed. It is FAN, that is, Fully Automated Nagios which, as its name suggests, has Nagios, Centreon and Nagvis among others already installed!