Tag: FAQ

Other – Basic Configurations 2/2

Well, I leave you here what I promised, a second delivery with base configurations that would have to be carried out in an OTRS installation, In this part, we'll look at how to set up reports and visualize your data, as well as conducting satisfaction surveys to our Customers, we'll customize the OTRS input interface and we'll see a few more things! In future documents we will delve into the ITSM part for all issues of internal processes or inventories, o Nagios integration…

FAQ: OWA directory redirection in TMG

We will perform the following steps if we want our users not to have to write the /owa directory in Exchange, if we are using Microsoft Forefront Threat Management Gateway (TMG) 2010. 1º Create the rule to allow OWA to https://correo.midominio.com/owa (HTTP://www.bujarra.com/?p=4862). 2º Copy & Paste that rule into the TMG. Rename it and give it a correct name. 3º Edit it, from your properties: – On the “Action” put 'Deny'’ and redirect http to 'https://correo.midominio.com/owa'. – On the “Paths” delete all paths and create one with the following settings: External path: <same as internal> Internal path: /