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Other – Basic Configurations 1/2

We will see in a couple of documents some base configurations that normally have to be carried out after the installation of OTRS, as you well know one of the best Ticketing systems, Especially because of how customizable it is, in addition to being Open Source! The configurations that I will detail will allow us to have this system prepared to receive and manage incidents from our users, via web and via email. In these documents we will create the Queues, Customers, Agents, We will enable custom autoresponders, Signatures, Email Templates, surveys, We will set up and report, or we will customize the access portal to OTRS among other things!

Centreon – Enabling email alerts

This will be the document that we must follow if we want to enable Nagios and Centreon alerts through the use of email and thus receive the alerts in our monitoring system, when a host or service changes status to Warning, Critical, and so on.

Raspberry Pi – Notifying new emails and calendar appointments

I've been wanting to pass you a couple of scripts that I usually use to make a Raspberry Pi that I have connected to a speaker talk to me for a long time; in this document we will only see how to configure the Pi to talk to us through the speaker and tell us if we have received an email, and if so, it will indicate the sender and the subject of the email; as well as if we have any appointments on the calendar in the next few years. 5 minutes, will remind us of it over the loudspeaker!

Configuring Citrix Receiver Using Email

We can easily enable the discovery of a Citrix account in our users' Receivers, We will allow you to open the client the first time, By entering only their email address, all the options are configured so that they can access their applications or remote desktops!

OwnCloud – More configurations

In a previous document we already saw how to set up our corporate Dropbox, in this second OwnCloud document we will see additional configurations that we should make to have more functionalities such as sending links by email, put corporate logos, Filter by an AD Group, Default language in Spanish, Configuration for HTTPS, WebDAV connection and two interesting plugins to be able to log in everything that users do!