Other – Basic Configurations 2/2

Well, I leave you here what I promised, a second delivery with base configurations that would have to be carried out in an OTRS installation, In this part, we'll look at how to set up reports and visualize your data, as well as conducting satisfaction surveys to our Customers, we'll customize the OTRS input interface and we'll see a few more things! In future documents we will delve into the ITSM part for all issues of internal processes or inventories, o Nagios integration…

Customize Citrix GoToMeeting input

Just like in the previous post where we customized the GoToAssist portal to support our customers, the same goes for GoToMeeting. We all know Citrix GoToMeeting as one of the best tools for making online meetings and giving good quality conferences, a tool that allows us to do almost everything we have in a face-to-face meeting. In this article we will also look at how to customize your login by giving again or at least trying, A good image in front of the customer.

Customize Citrix GoToAssist input

All of us who use products to support end customers remotely, We know that apart from being products that allow us to do a good job and of quality, Let it go fast, does not cut off and allows you to interact with the end customer to solve the problem they have, we all know what a great product Citrix GoToAssist is, In this document we will see how to make the entrance to the site more corporate and giving a better impression and image!